Strengthening our partnership with seamless collaboration
We cherish your partnership and aim to make every interaction count. For suppliers of non-palm goods and services, we’re here to support you with the tools and resources you need for a smooth procurement process.
Coupa: Our official procurement portal
We use Coupa as the official portal for all non-palm procurement processes. This system is built to improve efficiency and bring greater transparency to the way we work together.
With Coupa, suppliers benefit from:
- A centralised hub for all procurement activities
- Streamlined tender invitations
- Clearer visibility of transactions, communications, and order management
Coupa helps us address issues more quickly and strengthens our partnership with you.
Procurement Central Menu
Essential Links for Suppliers:
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| Coupa |
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e-Procurement system |
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| Sourcing Helpdesk |
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Get assistance with Coupa, sourcing, contracts, purchase orders, and onboarding. |
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| Invoicing Helpdesk |
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Get support on invoice and payment status, or bank account changes. |
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| Integrity Hotline |
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Report unethical behaviour or policy violations in procurement. Your identity will remain confidential. |
Available documents for download
| Description | Available documents for download |
| Supplier Onboarding |
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| Example of the new e-PO layout |
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| 8 key points during supplier's invoice submission |
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| Invoicing Procedures and Requirements – Vendor Non Project |
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| Invoicing Procedures and Requirements – Vendor Project |
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| Bonded Area Taxation Procedures and Requirements (Indonesia only) |
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| Goods and Services Delivery Procedures and Regulations (including safety rules) for Downstream Refineries |
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