Frequently Asked Questions
Interested in being our supplier but need more information? Explore the FAQs below.
- If you are interested in becoming our supplier, click here to learn about the process and submit your company profile for consideration. If you are eligible, you will receive an Invitation Email to join the Coupa Supplier Portal.
- The invitation link will expire after 48 hours. If your link has expired, please contact supplier.management@sinarmas-agri.com.
- Check your email inbox or spam folder, then click the “Join Coupa Supplier Portal” button. Follow the steps to create an account by entering the required information and verify your email with the OTP code sent to your inbox.
- Once the verification is successful, complete your Coupa Supplier Profile by submitting all required data and supporting documents. New suppliers must submit mandatory documents listed here.
- After registration, you’ll be redirected to the Coupa home page, where you can log in using your registered email and password.
- You can reset your password by clicking the “Forgot your password?” link on the login page and following the steps to reset it.
- Log in to your Coupa Supplier Portal account.
- Navigate to Profile, and then select Information Request. Scroll down and click the Update Info button.
- If the Update Info button is not available, please contact supplier.management@sinarmas-agri.com to request the Supplier Update Form.
- You will receive an email with the instructions for updating your supplier information.
- You can upload various file formats, including JPG, PDF, and DOC, with a maximum file size of 16 MB per document.
- To add or change a username, log in to the Coupa Supplier Portal, navigate the Setup tab, and click on the Invite User button. Enter the new user’s name and email, set their permissions, and click Send Invitation.
- To change an admin, please contact supplier.management@sinarmas-agri.com.
- The new user or admin will receive an invitation to the Coupa Supplier Portal and will need to complete all required steps as outlined for existing suppliers (refer to “What do I do after I get the Invitation Email?” above).
General
- Check whether your email registered with us is correct and valid.
- If invited to participate, you will receive an email box with subject: “Sinar Mas Agribusiness and Food Sourcing Event – [sourcing information]” or “Golden Agri-Resources Sourcing Event – [sourcing information]”.
- Click on “Intend to Participate” to join the tender.
- You will be redirected to the tender page.
- You will receive an email notification if any changes are made to the tender.
- Click on “Accept the Changes” and then re-submit your bid if necessary.
- A blue time counter will be displayed in the top right corner of the tender page.
- Once the tender ends, you will no longer be able to submit bids.
Quotation submission
- After being redirected to the tender page, click on “Submit Responses”.
- Fill out the required details in the Questionnaire Form, Attachments, or Item/Services requested by Sinar Mas Agribusiness and Food.
- Refer to the manual guide for detailed steps on creating a response for sourcing activities.
- Navigate to the tender page and select your desired tender.
- Click on the “My Responses” tab.
- A list of previously submitted responses will appear.
- Click the Pencil icon next to the responses you wish to edit.
- Update the necessary information (e.g. Questionnaire Form, Attachments, Item/Services), then click “Submit Responses”.
- For more detailed instructions, refer to the manual guide on how to create a response for sourcing activities.
- You will receive your PO via email at your registered company email address.
- You can also log in to the Coupa Supplier Portal using your registered account to check your Purchase Orders and view all your business with us.
- Once logged in, click the “Orders” menu at the top, and you will be redirected to your PO list. To find a specific PO, use the search bar in the top right corner of the Order List page.
- For more detailed steps, refer to the manual guide on how to navigate the PO page.
- You can reach out to the Procurement team through the Coupa Supplier Portal:
- Log in to the Coupa Supplier Portal.
- Navigate to the Order menu.
- Locate your Purchase Order number and click on the blue Order Number.
- You will be redirected to the PO view page.
- Scroll down to the bottom of the page to find the Comment section.
- Here, you can add comments and tag the relevant Sinar Mas Agribusiness and Food’s Person-In-Charge (PIC) by typing @[Sinar Mas Agribusiness and Food’s PIC Name].
- Click “Add Comments” to submit your message.
- Alternatively, you can email the Sinar Mas Agribusiness and Food’s PIC responsible for your Purchase Order.
- To change the delivery date, please notify the Sinar Mas Agribusiness and Food’s PIC responsible for your Purchase Order.
- Follow the steps on “How can I contact the Procurement team” to make these changes.
- Log in to Coupa Supplier Portal and check the Notifications tab.
- If you encounter any issues logging in, please contact supplier.management@sinarmas-agri.com for further assistance.
The GAR Social and Environmental Policy (GSEP) is the roadmap guides us on our sustainability journey. It was created in 2015 when we combined our Forest Conservation, Social and Community Engagement and Yield Improvement policies into a single document for a consistent and holistic approach. It applies to company’s entire operations, subsidiaries and suppliers in order to realise its vision of building a sustainable palm oil industry.
Suppliers who meet these requirements become preferred partners of the company. With a strong global market requirement for sustainable palm oil, our partners will be seen more credible to other buyers too. Through operating sustainably, suppliers will be able to increase efficiency, reduce costs, and lower risk.
Yes. The GAR Social and Environmental Policy is our set of guidelines to ensure that our supply chain produces palm oil sustainably. It is not a worldwide policy. ISPO and RSPO are national and global industry certification standards, respectively.
Sustainability can be broken down into many different aspects from environmental management to social and community engagement. Our Social and Environmental Policy offers a good overview of what sustainability means for our company. Suppliers can find out more about the various types of support services we offer, download useful resources, or contact our support team at supplier.support@sinarmas-agri.com.
We provide a range of support programmes, from broad to deep engagement, depending on each supplier’s needs. We share our expertise and consultation, based on the outcome of our planning sessions with suppliers.
We also have a dedicated e-mail address supplier.support@sinarmas-agri.com that keeps us connected with our suppliers.
No. All suppliers are welcome as long as they are open and committed to adopting sustainable production practices.
We have a procedure for handling grievance that guides us and our suppliers in managing issues raised by stakeholders. Suppliers may contact our dedicated support team through supplier.support@sinarmas-agri.com for more assistance.
Traceability is basically tracking the finished goods. With regard to our palm oil production, this feature allows us to find out where the fresh fruit bunch (FFB) came from, and whether the oil is produced in a sustainable manner. Traceability allows us to know that. Traceability is required by the ISPO and RSPO certifications too.
The difference between TTP and TTM is the extent to which we can trace the origin of our finished product.
For instance, palm oil originates from the FFB found in the plantations. They are then separated and crushed to create crude palm oil and palm kernel at mills. These products then go into a refinery to create palm oil and palm kernel oil. The TTP is better yardstick because it allows us to trace back into furthest source like the raw materials of palm oil products.
We help suppliers understand and implement TTP through standardised reporting formats and extensive training so that they too can become trainers for their own supply chains.
Field visit activities are a great way for us and our suppliers to share best practices with one another. These visits are used to find opportunities for both parties to improve. The main objective of the our transformation program is to engage with our suppliers and inspire them to collaborate. In fact, we visit our suppliers even after they have received their certification.
Our company will not repeat the same process if the supplier has already been visited by another buyer working within the same industry framework. For such instances, the supplier can share results of the other buyer’s visit with us.
We will not penalise suppliers for cases prior to 1 October 2015, which is when our GAR Social and Environmental Policy was formalised. However, for such instances, these suppliers must demonstrate the use of best practices to the management of peatlands, as we will continue to monitor operations closely.
Furthermore, in such a situation, we will expect the supplier to commit to the Re-entry Protocol. Developed by a number of industry specialists like NGO Mighty Earth and us, the protocol requires the supplier to acknowledge the non-compliant planted area, declare a conservation liability and commit to a compensation project.
Suppliers are advised to follow the RSPO’s New Planting Procedures. The steps include undertaking a comprehensive impact assessment and verification by the certification body before embarking on further expansion plans.
Suppliers are advised to follow the RSPO’s New Planting Procedures. The steps include undertaking a comprehensive impact assessment and verification check by the certification body before embarking on further expansion plans.